We are sorry you had trouble with an In-Store Sales purchase!

If the pattern was sent to the wrong email address: you can correct this from the sale’s receipt page in the “buy patterns” section of your Pro account

If you need to add a purchase to a customer’s library: you can correct this from the sale’s receipt page in the “buy patterns” section of your Pro account

If there is some other problem and your customer needs help immediately you can always make a new sale and use this form to ask us to void the original, erroneous sale.

When emailing Mary-Heather through the form below, make sure to include the purchase details (customer’s username, invoice number, pattern name, and any other information you think would be helpful) and she will be happy to assist you!